Full details of our privacy policy are included under our terms and conditions and this should be referred to. The following points are for additional informational purposes only.

 
Overcharged: If You are overcharged upon Us accepting Your proof that You were overcharged we will refund as promptly as possible Your refund such refund to be refunded to Your source of payment. If we disagree with Your claim which then subsequently results in a dispute between Us and You then We will refer the documentation to an independent arbitrator for a decision that is binding on all parties.

Purchases: Because We supply a demonstration copy of the Pick & Send software and hardware operation which enables You to ascertain if the software and hardware meets Your requirements we do not offer a refund on license and hardware purchases.

Subscriptions: Licenses that are subscribed for have a cancellation of service clause which requires You to give Us 30 days’ notice of cancellation. If Your cancellation date falls partway through a subscription month You will have been billed in advance for the full month, The part month that is not used is non-refundable.

Our subscription service is only billed in complete months (not part months of use) the anniversary date being the date one calendar month calculated from the date of Your initial subscription. If You cancel Your subscription You must pay Your Subscription fee up to the next anniversary date. For example if Your billing cycle is on the 18th of every month, and You cancel on the 24^th of the month by giving only 30 days notice of cancellation You will still have to pay for the current month (already paid in advance) plus the next month because the 30 days notice required will not expire until after the 18^th of the next month. You will not be charged the monthly subscription charge after that.

Faulty Hardware: Faulty hardware we supply is replaced under the terms and conditions of our warranty.