Full details of our privacy policy are included under our terms and conditions and this should be referred to. The following points are for additional informational purposes only.

 
Overcharged: If You are overcharged upon Us accepting Your proof that You were overcharged we will refund as promptly as possible Your refund such refund to be refunded to Your source of payment. If we disagree with Your claim which then subsequently results in a dispute between Us and You then We will refer the documentation to an independent arbitrator for a decision that is binding on all parties.

Purchases: Because We supply a demonstration copy of the Pick & Send software and hardware operation which enables You to ascertain if the software and hardware meets Your requirements we do not offer a refund on license and hardware purchases.

Subscriptions: Licenses that are subscribed for have a cancellation of service clause which requires You to give Us 30 days’ notice of cancellation. If Your cancellation date falls partway through a subscription month You will have been billed in advance for the full month, The part month that is not used is non-refundable.

Our subscription service is only billed in complete months (not part months of use) the anniversary date being the date one calendar month calculated from the date of Your initial subscription. If You cancel Your subscription You must pay Your Subscription fee up to the next anniversary date. For example if Your billing cycle is on the 18th of every month, and You cancel on the 24^th of the month by giving only 30 days notice of cancellation You will still have to pay for the current month (already paid in advance) plus the next month because the 30 days notice required will not expire until after the 18^th of the next month. You will not be charged the monthly subscription charge after that.

Faulty Hardware: Faulty hardware we supply is replaced under the terms and conditions of our warranty.

Full details of our privacy policy are included under our terms and conditions and this should be referred to. The following points are for additional informational purposes only.

Your Data: If you store your data on our servers then no other server user will have access to your data. Your data is secured by user name and password that you choose; however We may have access Your data but only if required to remedy any bugs.

Personal Information: We will store certain information about You and We store that information in our databases. This information is used by us for the operation of the Services We provide, to maintain quality of the Services We provide, to provide general statistics regarding use of the Services and to assist Us to deliver customised information and advertising to You.

Access to Information: You may ask to see any information we hold about you and we will provide it as long as we have such information and can readily retrieve it. You may also ask us to correct any incorrect information we hold about you. We may charge you for the reasonable costs of retrieving and providing this information.

Security of Data and Information: We store the Information We may hold on You in databases located in various counties of the world in order to preserve the security and backup of that information. Any server We use to store any data is maintained by large established corporations providing maximum levels of safety and security (electronic and physical) of that data. The locations of our servers are confidential for security reasons.

Secure Technology Systems: Ablaze uses an internationally recognized encryption protocol to encrypt all personal data that you type into our site before it travels across the internet. Once we receive your data it is stored on a secure server behind firewalls, so that your personal details are not accessible from the internet by any third party.

Credit Card Payment System: Ablaze Payment Express to securely authorise credit card payments before any charges are made. Payment Express are fully certified as Visa AIS and MasterCard SDP (PCI-DSS) compliant at processor level.  All credit card data is held by Payment Express not by Ablaze. Payment Express acts as a service provider for many multinational companies, government and local body entities.

For further information please go to http://www.paymentexpress.com

Credit Cards Accepted: Ablaze accepts VISA and MasterCard

Alternate Methods of Payment: Contact us for alternative methods of payment if you do not wish to pay by credit card. Please note for subscription services you may be required to pay for up to one year in advance depending a variety of factors including location & making ease of paying.

The Pick & Send website, logo and products are owned by Ablaze Software Limited. Ablaze Software Limited is a duly registered company incorporated in New Zealand and may be contacted by the following means:

T: +649 415 3307

F: +649 415 3309

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